Terms of service

Last updated: 20/09/2025

Welcome to Koolboo Equestrian! By shopping with us, you're agreeing to the terms below – the boring but important stuff that keeps things fair for everyone.

Online Store Terms

You must be at least 18 years old (or have permission from a parent or guardian) to make a purchase.
You agree not to use our products for any illegal or unauthorized purpose.
Don't try to hack, disrupt, or reverse-engineer anything on our website – we’ll block you faster than a spooky pony.

Orders & Payments

All prices are listed in AUD and include GST unless stated otherwise.
We reserve the right to refuse or cancel any order at our discretion – we’ll always contact you if this happens.
We do our best to ensure pricing is accurate, but we reserve the right to correct any errors and update prices if needed.

Shipping & Returns

By placing an order, you agree to our Shipping Policy and Return & Refund Policy.

Product Descriptions

We do our best to photograph and describe our products accurately, but colours may vary slightly depending on your screen settings. If something’s unclear, feel free to reach out before ordering!

Modifications to Products or Services

We reserve the right to modify or discontinue products (or any part of the website) at any time, with or without notice.
We’re constantly improving, so changes are part of the ride – but we’ll never compromise your trust.

Personal Information

We handle your info with care. For full details, check out our Privacy Policy.

Limitation of Liability

We do our absolute best to provide high-quality products and smooth service, but Koolboo Equestrian won’t be liable for any indirect, incidental, or consequential damages related to your use of our site or products.